Client Service Agreements

ACDBA members routinely enter into service agreements with their clients which provide:

  • Performance standards, including quality management systems
  • Duties, obligations and warranties
  • Compliance with relevant legislation – including the Trade Practices and Fair Trading Acts, Consumer Credit Code, Privacy Act and ASIC/ACCC Debt Collection Guidelines
  • Compliance with industry codes - including the ACDBA Code of Practice and the Banking Code of Practice
  • Dispute resolution procedures
  • Reporting obligations
  • Auditing requirements