Stakeholder Engagement

ACDBA welcomes the opportunity to meet and engage with stakeholders to the Australian Collections Industry to review and workshop matters of mutual interest and concern.

Since inception, ACDBA has actively engaged in discussions through meetings and forums with stakeholders including legislators, government departments, regulators, external dispute schemes, other industry associations, credit bureaus, financiers, debt sellers, consumer advocates and financial counselling groups.

Open and frank discussions enable parties to appreciate the perspectives of others and facilitate agreement on areas in common and to explore any areas of contention.

ACDBA stakeholder engagement resulting in a collaborative outcome has been the work between ACDBA and Financial Counselling Australia leading to the establishment of a Pilot trial of the National Hardship Register from 1 January 2014 to address the serious issue of long-term and severe financial hardship experienced by a small but growing number of vulnerable Australian consumers. More details on the National Hardship Register initiative can be found at

Industry stakeholders seeking to engage with ACDBA are encouraged to contact its CEO.