Industry Demographics

At 30 June 2021 collection firms in Australia were handling more than $22 billion in debt represented by 8 million files under management.  Contingent collections were 63% of accounts and 38% of debt compared to purchased collections at 37% of accounts and 62% of debt.

Cumulatively, the industry made more than 113 million consumer contacts in FY2021 being phone calls, text messages, emails, online portals, non-statutory and statutory letters.  Survey participants reported collecting over $1.5 billion from accounts under management in FY2021, had $3.1 billion in accounts under payment arrangements and wrote off $54.7 million due to hardship.

Click here to view the complete results of the Industry Data Survey for FY2021 conducted by ACDBA, additionally an analysis over a 10 year period of complaints received by ACDBA members and how they were resolved is available here.

Useful information on the collections and debt buying industry can be reviewed in the following documents:

ACDBA Data Snapshot FY2021

10 Year Snapshot of Complaint Data (FY2012 to FY2021)

Research into the Australian Debt Collection Industry released May 2015 by ACCC