Services Australia Tender: External Debt Collection Agents

A recent media article about a tender for debt management services to supplement the internal activities of Services Australia in managing and collecting debt owed to the Commonwealth suggested successful tenderers “must continuously compete to beat rigorous financial targets for recovering money from customers”.

Measuring performance is integral to the success of any outsourced arrangement particularly in this case for Services Australia and its customers, many of whom may be in vulnerable situations.

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10 December 2020