Independent Review of ACDBA Code of Practice

Independent Review of ACDBA Code

Australian Collectors & Debt Buyers Association (ACDBA) announces the appointment of Mr Matthew Thomas to undertake an independent review of its Code of Practice (Code) launched in March 2016 and invites stakeholder input and recommendations for improvements to the Code.

The Code, developed through consultation with a wide range of stakeholders including government, consumer groups and members, continues to be an important public expression of the value ACDBA members place on acting ethically and embracing strong corporate governance and standards when collecting and buying consumer debt. 

The objective of the Code is to improve the collections environment for both consumers and the industry, with compliance being an obligation of ACDBA membership.

Mr Thomas has over 20 years’ experience in debt purchasing and collection businesses as both a member CEO until July 2016 and a former Director of ACDBA. He has also worked closely with consumer advocates and financial counsellors in developing the National Hardship Register and collaborating on better ways for the industry to deal with genuine financial hardship. 

The Code and the CMC Annual Report for FY2018 are available for download here.

Stakeholders are invited to provide feedback in respect to the Code so as to support fair and efficient outcomes. Written submissions to This email address is being protected from spambots. You need JavaScript enabled to view it. are welcome until 5.00pm AEDT on Friday 29 March 2019 in order to meet the review process timeline aiming for an updated version of the Code to be available by April 2019. 

For further information contact Matthew Thomas at This email address is being protected from spambots. You need JavaScript enabled to view it..

18 February 2019