Each year, the Australian Collectors & Debt Buyers Association (ACDBA) conducts the Industry Data Survey to gather essential industry statistics, including complaint rates, compliance levels, and other key metrics.

This survey is available to both ACDBA members and non-members (who can participate by contacting us directly). The data collected is sent to a third-party provider for anonymisation and compilation, ensuring confidentiality. The final report, which provides a detailed overview of these statistics, is made available here.

These insights serve as a valuable resource for industry professionals, helping to track trends and guide improvements in practices and compliance.