Client Service Agreements

ACDBA members routinely enter into service agreements with their clients which provide:

  • Performance standards, including quality management systems;
  • Duties, obligations and warranties;
  • Compliance with relevant legislation – including the Trade Practices and Fair Trading Acts, Consumer Credit Code, Privacy Act and ASIC/ACCC Debt Collection Guidelines;
  • Dispute resolution procedures;
  • Reporting obligations; and
  • Auditing requirements