Industry Demographics

As at 30 June 2016 ACDBA members were handling more than $19.5 billion in debt represented by 5.9 million files under management - this includes both contingent and purchased debts.  The breakup of file types was 39% handled as contingent collections and 61% as debt purchase collections.

Cumulatively, ACDBA members made more than 63.2 million consumer contacts in FY2016 - contacts included phone calls, SMS, emails, non-statutory and statutory letters.  Members report collecting a total of $2.0 billion from accounts under management in FY2016.

Click here to view the complete results of the ACDBA Member Data Survey for FY2016.

Further useful additional information on the collections and debt buying industry and how it operates can be reviewed in the following documents:

Research into the Australian Debt Collection Industry released May 2015 by ACCC

Australian Collections Industry Snapshot as at April 2011