Industry Demographics

At 30 June 2019 ACDBA members were handling more than $22 billion in debt represented by 7.7 million files under management - being both contingent and purchased debts.  Contingent collections were 69% of accounts and 43% of debt compared to purchased collections at 31% of accounts and 57% of debt.

Cumulatively, ACDBA members made more than 124 million consumer contacts in FY2019 - contacts included phone calls, text messages, emails, online portals, non-statutory and statutory letters.  Members report collecting a total of $2.2 billion from accounts under management in FY2019 and had $3 billion in accounts under payment arrangements.

Click here to view the complete results of the ACDBA Member Data Survey for FY2019, additionally an analysis over a 10 year period of complaints received by members and how they were resolved is available here.

Useful information on the collections and debt buying industry can be reviewed in the following documents:

ACDBA Data Snapshot FY2019

10 Year Snapshot of Complaint Data (FY2010 to FY2019)

Research into the Australian Debt Collection Industry released May 2015 by ACCC