Industry Demographics

At 30 June 2018 ACDBA members were handling more than $20.5 billion in debt represented by 7.5 million files under management - this includes both contingent and purchased debts.  Contingent collections represented 64% of
accounts and 36% of debt compared to purchased collections at 36% of accounts and 64% of debt.

Cumulatively, ACDBA members made more than 109.1 million consumer contacts in FY2018 - contacts included phone calls, text messages, emails, non-statutory and statutory letters.  Members report collecting a total of $2.0 billion from accounts under management in FY2018 and had $2.8 billion in accounts under payment arrangements.

Click here to view the complete results of the ACDBA Member Data Survey for FY2018, additionally an analysis over a 10 year period of complaints received by members and how they were resolved is available here.

Useful information on the collections and debt buying industry can be reviewed in the following documents:

ACDBA Data Snapshot FY2018

Snapshot of Complaint Data for 10 Years (FY2009 - FY2018)

Research into the Australian Debt Collection Industry released May 2015 by ACCC