Industry Demographics

At 30 June 2017 ACDBA members were handling more than $19.4 billion in debt represented by 6.5 million files under management - this includes both contingent and purchased debts.  The breakup of file types was 37.5% handled as contingent collections and 62.5% as debt purchase collections.

Cumulatively, ACDBA members made more than 96.4 million consumer contacts in FY2017 - contacts included phone calls, SMS, emails, non-statutory and statutory letters.  Members report collecting a total of $2.2 billion from accounts under management in FY2017.

Click here to view the complete results of the ACDBA Member Data Survey for FY2017, additionally an analysis over a 9 year period of complaints received by members and how they were resolved is available here.

Useful information on the collections and debt buying industry can be reviewed in the following documents:

ACDBA Data Snapshot FY2017

Snapshot of Complaint Data for 9 Years (FY2009 - FY2017)

Research into the Australian Debt Collection Industry released May 2015 by ACCC

Australian Collections Industry Snapshot as at April 2011