Code of Practice

The Australian Collectors and Debt Buyers Association (ACDBA) launched on 16 March 2016 its Code of Practice and Code Compliance Monitoring Committee Charter which is binding on all members.   

A Code Compliance Monitoring Committee (CMC) has been established to investigate alleged breaches of and to monitor compliance by Subscribers to the Code.  The CMC comprises an Independent Chair and a member to represent the interests of Consumers and a member to represent the interests of Subscribers to the Code.  

The CMC publishes an Annual Report - the report for the year ended 30 June 2018 is available for download below.

The Code of Practice complements the ACDBA statement of Minimum Compliance Standards detailing what parties dealing with an ACDBA Member should expect.  The Minimum Compliance Standards are the compliance obligations which collection firms and debt buyers in Australia currently face - the list allows each member to develop their systems both as a form of self-audit and also for preparedness to respond to ad hoc compliance enquiries made of their business by a variety of stakeholders.

The Code of Practice is a condition of membership for ACDBA and is an important step in evidencing the promotion of ethical and responsible activity by its members.

All complaints about an alleged breach of the Code should be addressed to:

Compliance Manager | ACDBA Code of Practice
C/- Australian Collectors & Debt Buyers Association
PO Box 295 WARATAH NSW 2298
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 02 4925 2099

 Details of the 2019 Independent Review of the Code are available here.

Minimum Compliance Standards
ACDBA Code of Practice
ACDBA Complaints Handling Process Information Sheet
CMC Annual Report for year ended 30 June 2018